Ongoing Support
A web partner you can actually get ahold of.
Most businesses don't need a new website every year. They need someone reliable in their corner. Someone who knows their site, keeps things running, and can handle their social media content too.
Sound Familiar?
Your site needs attention. You have no one to call.
Launching a website is one thing. Having someone to keep it working, updated, and growing is another. Here's what we hear from clients who come to us for ongoing support:
"Our last developer stopped responding."
They went quiet. Emails go unanswered. You're not sure if they even exist anymore and your site still needs work.
"Small changes take forever to get done."
You send a request, wait weeks, follow up twice, and still aren't sure when it'll happen. It's exhausting.
"We know we should be posting on social. We just never do."
Content creation keeps getting pushed to next week. A partner who handles it for you means it actually gets done, consistently.
I used to dread reaching out about website stuff because nothing ever happened quickly. Now I send a message and it's done the same day. It's changed how I think about our site.
What You Get
A real partner. Not a ticket system.
Ongoing support isn't a product. It's a relationship. Here's what that looks like in practice.
Content Updates
New team members, updated services, changed hours, fresh photos. Whatever needs updating gets done promptly, without you having to chase anyone.
Design & Copy Changes
Need a section reworked, a new page added, or copy refreshed? These are handled as part of your plan. No separate quotes for every small request.
Platform & Plugin Updates
WordPress core, theme, and plugins stay current, tested before deploying so nothing breaks. Security patches happen promptly, not eventually.
Social Media Content
We research, write, and design social posts for your business. LinkedIn, Facebook, Instagram. Consistent content that sounds like you, published on a regular schedule, without you lifting a finger.
Priority Response
Support clients get moved to the front of the line. When something is urgent, you're not waiting behind a queue of strangers. You have priority access.
Monthly Reporting
A simple monthly summary of what was done, how your site is performing, and anything worth knowing. Visibility without having to ask for it.
Strategy Check-ins
Periodic conversations about where your site is headed. New pages worth adding, opportunities you might be missing, ideas worth exploring together.
How It Works
Simple. Consistent. No hassle.
Getting started is easy and once you're set up, the experience is the same every month.
Onboarding Call
We get access to your site, review what's there, and talk through your priorities so we know what matters most to you right out of the gate.
Send Requests Anytime
Email us whenever something comes up. Updates, questions, fixes, new pages, social content ideas. Just reach out. No ticket system, no portal. Just a direct line.
We Handle It
Your requests get done promptly, typically same day or next business day for standard updates. You'll hear back with confirmation when it's complete.
Monthly Recap
At the end of each month, you get a summary of what was completed, how your site is performing, and anything on the horizon worth planning for.
Investment
Predictable monthly cost. No surprises.
Ongoing support is a flat monthly plan. The same amount every month, no matter how many requests you send. You always know what you're paying, and you never have to think twice before reaching out.
- Content & copy updates
- Design changes
- Plugin & platform updates
- Priority response time
- Monthly reporting
- Strategy check-ins
- + Social media content (add-on)
Get In Touch
Let's talk about keeping your site in great shape.
Tell us where you are and what you need. We'll have an honest conversation about whether ongoing support is the right fit and what that looks like for your business.